Unification is how Mapped links the same real-world thing — a Building, Floor, Room, or piece of Equipment — that appears in multiple systems.
Entities in the Mapped Graph are unified when data contributed from multiple connectors has been merged into one entity. Entities merge when they share the same Identity in the same scope.
For example, your source CMMS might identify a Space as Room-201 and your destination CMMS might identify it as location-id-8c8435db-e842-4752-a6ea-02a9e411feb5. Unification tells Mapped these are the same Space, so that when a Work Order relates to "Room 201," the destination connector recognizes this location and where to route it.
Destination CMMS connectors expect at least one related location on a Work Order or Service Request to have an ExternalIdentity with an identifier it recognizes.
Without unification, Mapped can't match the work order's location to the destination system.
Read more
- Help Center: How do I complete unification for ticket syncing?
- Developer Docs: What are Identities?