Rebecca Doris
Activity overview
Latest activity by Rebecca Doris-
Rebecca Doris created an article, How do I complete unification for ticket syncing?
To complete unification, an ExternalIdentity with an identifier value from each CMMS system must be added to any entity that relates to a Work Order. There is more than one way to accomplish this, ...
-
Rebecca Doris created an article, What's unification?
Unification is how Mapped links the same real-world thing — a Building, Floor, Room, or piece of Equipment — that appears in multiple systems.Entities in the Mapped Graph are unified when data cont...
-
Rebecca Doris created an article, How do I complete required field mappings?
Open the destination CMMS connector config in the Mapped Console connectors tab. Navigate to the Mappings or Work Order Mappings section. For each required field, you'll see values from the Mappe...
-
Rebecca Doris created an article, What are required field mappings?
The source CMMS uses its own values for fields like status, priority, type, trade, repair center, problem description, and more. The destination CMMS uses different values for the same concepts.Fie...
-
Rebecca Doris created an article, How do I get the Mapped Id for a Work Order or Service Request?
If a Work Order or Service Request exists in the Graph, you can find its Mapped Id if you have some information about the Work Order such as: The date the Work Order was created (filter Work Orders...
-
Rebecca Doris created an article, How do I backfill or re-sync Work Orders?
Source CMMS ConnectorsBackfill from a source CMMS connector to import Work Orders into the Mapped Graph. From the CMMS source connector, select the Backfill tab. Select the Entity Types to Backfill...
-
Rebecca Doris created an article, When should I backfill or re-sync Work Orders?
Run a backfill when: Source connector: You just set up a connector and want to import historical work orders that predate the connector configuration. Destination connector: You fixed a problem (mi...
-
Rebecca Doris created an article, How do I check Work Order logs?
Work Order sync logs are available in the destination connector under the Logs tab. Look for entries that include: Skipped: The Work Order was intentionally not synced (with a reason) Missing map...
-
Rebecca Doris created an article, Why did this Work Order fail to sync?
Work Orders are skipped (not synced) when something required is missing or misconfigured. The most common reasons: Missing field mappings: The Work Order has a property (like status, type, categor...
-
Rebecca Doris created an article, Why are there no Work Orders?
If there are no Work Orders available in your organization in Mapped, check the following: Have you checked GraphQL? The Mapped Console may time out loading an extremely high number of Work Orders...