Rebecca Doris
Articles
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Why are there no Work Orders in Mapped?
If there are no Work Orders available in your organization in Mapped, check the following: Have you checked GraphQL? The Mapped Console may time out loading an extremely high number of Work Orders...
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What's a Work Order / Service Request?
A Work Order is a task assigned to a maintenance technician. For example, "Replace HVAC filter in Room 201." It typically includes a location, a description of the problem, a status, and a priority...
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How to create a Multi-Zone Space
If your use case has a Space (Room) as a parent entity of multiple Zones, the CSV connector can accommodate this by default. The default Invert Space Zone Relationship setting (false) creates the r...
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How do I complete unification for ticket syncing?
To complete unification, an ExternalIdentity with an identifier value from each CMMS system must be added to any entity that relates to a Work Order. There is more than one way to accomplish this, ...
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What's unification?
Unification is how Mapped links the same real-world thing — a Building, Floor, Room, or piece of Equipment — that appears in multiple systems.Entities in the Mapped Graph are unified when data cont...
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How do I backfill or re-sync Work Orders?
Source CMMS ConnectorsBackfill from a source CMMS connector to import Work Orders into the Mapped Graph. From the CMMS source connector, select the Backfill tab. Note that backfill is not available...
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How to create a Multi-Space Zone
If your use case has a Zone as a parent entity of multiple Spaces (Rooms), the CSV connector can accommodate this with the Invert Space Zone Relationship option set to true in the Advanced Config.M...
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What's the difference between a source and destination connector?
SourceA source connector imports entities into the Mapped Graph. CMMS source connectors import Work Orders and Service Requests, their metadata, and assets into Mapped. Once ingested from the sourc...
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When should I overwrite mappings with a default value?
If there are no values for a particular field from the source, or you have a business case where only one value should ever be populated for a particular field, use the Overwrite with default value...
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What are required field mappings?
The source CMMS uses its own values for fields like status, priority, type, trade, repair center, problem description, and more. The destination CMMS uses different values for the same concepts.Fie...