Rebecca Doris
Articles
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How do I sync Places from a source CMMS connector?
These steps will vary across connectors as the data sources vary. The steps usually look like: You will need to save place mapping in a Mapping or Select Buildings tab of the source connector confi...
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How do I check Work Order logs?
Work Order sync logs are available in the destination connector under the Logs tab. Look for entries that include: Skipped: The Work Order was intentionally not synced (with a reason) Missing map...
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Why did this Work Order fail to sync?
Work Orders are skipped (not synced) when something required is missing or misconfigured. The most common reasons include: Location missing from Mapped: The Work Order's related Building, Floor, o...
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What's a CMMS?
A CMMS (Computerized Maintenance Management System) is a software used to track and manage maintenance work. Examples include: Famis360 (Source, Destination) Nuvolo (Source, Destination) WebTMA (So...
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Request a workbook
The MappedConnect Excel workbook enables the ingestion of entities and relationships whose information is sourced outside of a connector data source, like a TAB report.To request an Excel spreadshe...
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MappedConnect Excel Workbook Guide
Workbook OverviewYour workbook has three primary sheets you'll work in, three sheets for optional unification, plus reference sheets that help you along the way. Expected turnaround time for workbo...
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Why does the Building Site Id have an error?
If you import your CSV file and the file validation flags the Building Site Id column as an error:Building Site Id `SITE....` does not match any valid Site Ids in your Portal. Please update the Bui...
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Why didn't my CSV import?
If the Mapping tab importer wizard returned no errors, but your changes didn't import, check the Logs tab in the lower left hand corner of the connector config. The most common cause is: Provision ...
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How do I sync or import assets from a CMMS connector?
Usually saving place mapping is required before assets may be synced. Place mapping tells the connector which locations are available for asset syncing. Read more: How do I sync Places from a sourc...
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When should I backfill or re-sync Work Orders?
Run a backfill when: Source connector: You just set up a connector and want to import historical Work Orders that predate the connector configuration. Source connector: You updated field/module con...