Rebecca Doris
Articles
-
Why does the Building Site Id have an error?
If you import your CSV file and the file validation flags the Building Site Id column as an error:Building Site Id `SITE....` does not match any valid Site Ids in your Portal. Please update the Bui...
-
Why didn't my CSV import?
If the Mapping tab importer wizard returned no errors, but your changes didn't import, check the Logs tab in the lower left hand corner of the connector config. The most common cause is: Provision ...
-
How do I sync or import assets from a CMMS connector?
Usually saving place mapping is required before assets may be synced. Place mapping tells the connector which locations are available for asset syncing. Read more: How do I sync Places from a sourc...
-
When should I backfill or re-sync Work Orders?
Run a backfill when: Source connector: You just set up a connector and want to import historical Work Orders that predate the connector configuration. Source connector: You updated field/module con...
-
Why are there no Work Orders in Mapped?
If there are no Work Orders available in your organization in Mapped, check the following: Have you checked GraphQL? The Mapped Console may time out loading an extremely high number of Work Orders...
-
What's a Work Order / Service Request?
A Work Order is a task assigned to a maintenance technician. For example, "Replace HVAC filter in Room 201." It typically includes a location, a description of the problem, a status, and a priority...
-
How to create a Multi-Zone Space
If your use case has a Space (Room) as a parent entity of multiple Zones, the CSV connector can accommodate this by default. The default Invert Space Zone Relationship setting (false) creates the r...
-
How do I complete unification for ticket syncing?
To complete unification, an ExternalIdentity with an identifier value from each CMMS system must be added to any entity that relates to a Work Order. There is more than one way to accomplish this, ...
-
What's unification?
Unification is how Mapped links the same real-world thing — a Building, Floor, Room, or piece of Equipment — that appears in multiple systems.Entities in the Mapped Graph are unified when data cont...
-
How do I backfill or re-sync Work Orders?
Source CMMS ConnectorsBackfill from a source CMMS connector to import Work Orders into the Mapped Graph. From the CMMS source connector, select the Backfill tab. Note that backfill is not available...