Rebecca Doris
Articles
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How do I complete required field mappings?
Open the destination CMMS connector config in the Mapped Console connectors tab. Navigate to the Mappings or Work Order Mappings section. For each required field, you'll see values from the Mappe...
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What are required field mappings?
The source CMMS uses its own values for fields like status, priority, type, trade, repair center, problem description, and more. The destination CMMS uses different values for the same concepts.Fie...
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How do I get the Mapped Id for a Work Order or Service Request?
If a Work Order or Service Request exists in the Graph, you can find its Mapped Id if you have some information about the Work Order such as: The date the Work Order was created (filter Work Orders...
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How do I backfill or re-sync Work Orders?
Source CMMS ConnectorsBackfill from a source CMMS connector to import Work Orders into the Mapped Graph. From the CMMS source connector, select the Backfill tab. Select the Entity Types to Backfill...
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When should I backfill or re-sync Work Orders?
Run a backfill when: Source connector: You just set up a connector and want to import historical work orders that predate the connector configuration. Destination connector: You fixed a problem (mi...
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How do I check Work Order logs?
Work Order sync logs are available in the destination connector under the Logs tab. Look for entries that include: Skipped: The Work Order was intentionally not synced (with a reason) Missing map...
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Why did this Work Order fail to sync?
Work Orders are skipped (not synced) when something required is missing or misconfigured. The most common reasons: Missing field mappings: The Work Order has a property (like status, type, categor...
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Why are there no Work Orders?
If there are no Work Orders available in your organization in Mapped, check the following: Have you checked GraphQL? The Mapped Console may time out loading an extremely high number of Work Orders...
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What's required for a ticket to sync across CMMS connectors?
For a Work Order to successfully sync from a source CMMS to a destination CMMS through Mapped, all of the following must be true: The source connector must import the Work Order into Mapped, either...
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What's a CMMS?
A CMMS (Computerized Maintenance Management System) is a software used to track and manage maintenance work. Examples include:Famis360NuvoloWebTMAFSI CMSSoleranWillow TicketMapped connects to your ...